ParkJeomsu Support
If you run into a problem or have a question while using the app, please email us. We will review your message and reply.
Contact us
Email: parkgolf-app@respinode.com
To help us respond faster, please include the following:
- Your device and operating system version
- App version
- What happened and what you tried to fix it
- A screenshot of the error, if there is one
Account and record help
If you have trouble signing in, managing your account, or syncing records, tell us which sign-in method you use and when the problem started.
Account deletion
You can request account deletion in the app under Settings > Account management. If the app is not installed or you cannot access it, request deletion by emailing the address above. Use the subject line “ParkJeomsu account deletion request” and, so we can identify your account, include the sign-in method you used (Apple, Kakao, or guest) and whichever of the following you know: the email address or nickname registered to the account. Do not send passwords, verification codes, or full payment information. We may ask for more information if needed to verify your request.
Once your request is verified, we delete your account and the cloud round records linked to it. Records stored only on your device must be deleted separately by deleting the app or clearing the device storage. Information we are legally required to keep is stored separately for the required period and then destroyed. After we receive and verify your request, we will email you about its progress and completion. Processing time depends on the request and the verification required; if verification is needed, we will email you an estimated timeline.
Purchase help
If you have a problem with Pro features purchased on iOS, tell us what you purchased and what went wrong. To request a refund for an Apple purchase, use Apple’s refund request page. Do not email full payment information or passwords.